Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash and Nagad deposits, verify withdrawals and keep the lobby secure. This policy explains what we gather, how we use it, who sees it and how you can request changes or deletion.

Account and wallet dataPayment transaction recordsDevice and session logsCookie and tracking infoYour control over data

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PRIVACY QUERIES

Reach Us About Your Data

If you want to see what personal information we store, correct a mistake in your profile or request that we delete your records after account closure, use any of these channels. Our support team will confirm your identity before making changes to protect your account from unauthorised requests.

Live Chat Open the chat widget in the bottom corner of any page and tell the agent you need help with a privacy or data request. They will verify your account and either handle it immediately or escalate to our compliance team if deletion or export is involved.

Email Support Send your request to our support inbox from the email address registered on your account. Include your account username and describe exactly what information you want to access, correct or remove so we can process it efficiently.

Account Settings Log in, tap your profile icon, scroll to privacy controls and toggle marketing preferences or download a copy of your transaction history. For full data export or account deletion you will still need to contact support directly.

Information We Gather and Why

fu9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account we ask for your mobile number, email and date of birth so we can verify you own the wallet you deposit from. Every time you send funds via bKash, Nagad or Rocket we log the transaction ID, amount and timestamp to

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match the payment to your balance and meet anti-fraud requirements. We capture your IP address, device type and browser version each session to detect unusual login patterns and block unauthorised access attempts. When you browse game lobbies or place a bet we record which titles you
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opened, how long you stayed and whether you wagered so we can recommend similar rooms and troubleshoot technical issues. We store chat transcripts if you contact support so the next agent can see your history without asking you to repeat everything. Cookies track your login state,
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language preference and session activity; some are essential for the site to work and others help us understand which features get used most. We keep this data as long as your account remains active and for up to seven years after closure to comply with financial
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record-keeping rules in eligible regions. We do not sell your information to third parties. Payment processors see only the wallet details and transaction amount needed to complete the transfer. Game studios receive an anonymised session token so they can stream live tables and return results but
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cannot identify you personally. If local law in your jurisdiction requires us to share records with regulators or law enforcement we will do so within the scope of that legal obligation. You can request a copy of the personal data we hold, ask us to correct
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errors or request deletion by contacting support through the channels listed below, and we will respond within thirty days where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

SECURITY PRACTICE

How We Protect What You Share

Every piece of data you give us moves through encrypted connections and sits in access-controlled storage. We limit who on our team can see personal records, log every query against the database and rotate credentials regularly to reduce breach risk. This section covers the technical and procedural safeguards we use to keep your account information private.

Data Encryption

All traffic between your device and our servers travels over TLS so no one listening on the network can read your password, wallet details or session token. Sensitive fields like identity documents are encrypted again at rest in our database.

Access Controls

Only support agents resolving your ticket, compliance staff handling verification and finance team members processing withdrawals can view your personal records, and every lookup is logged with a reason code so we can audit access after the fact.

Cookie Management

Essential cookies keep you logged in and remember your language choice; analytics cookies help us measure lobby traffic and game popularity.

Data Retention

We keep your account records and transaction logs for seven years after closure to satisfy financial audit rules in supported jurisdictions. If you request deletion we will anonymise personal identifiers but preserve anonymised transaction data where required by law.

Privacy Policy Answers

We ask for your mobile number, email, date of birth and a password. If you deposit via bKash, Nagad or Rocket we also collect the wallet account name to verify it matches your fu9 profile and prevent fraud.

Yes. Contact support and request a data export. We will send a file containing your profile info, transaction history, login timestamps, bet records and chat transcripts within thirty days, depending on your local jurisdiction requirements.

Game studios receive an anonymised session token so they can stream live tables and return results but cannot see your name or contact details. Payment processors see only the transaction amount and wallet ID needed to complete the transfer.

Log in, open account settings, find communication preferences and toggle off marketing messages. You will still receive essential emails like withdrawal confirmations and security alerts because those keep your account secure.

We anonymise your name, email and phone number immediately but keep transaction logs for seven years to meet financial record-keeping rules in eligible regions. If you want full deletion you can request it through support.

Active session logs stay for ninety days so we can investigate any unusual login attempts or account disputes. After that we delete IP addresses and device fingerprints but keep anonymised session counts for traffic analysis.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountfu9 Login InfoWeekly Prize Bangladesh

How We Handle Your Information

Reach Us About Your Data

How We Protect What You Share

Data Encryption

Access Controls

Cookie Management

Data Retention

Privacy Policy Answers

01 What personal details do you collect when I register?

02 Can I see everything you have stored about me?

03 Do you share my data with game providers or payment processors?

04 How do I stop receiving promotional emails?

05 What happens to my data if I close my account?

06 How long do you keep my login and session history?

Privacy Policy

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